Privacy Policy

1. Who operates Folio Labs

Folio Labs is operated by YUNOVA GLOBAL LTD, a company registered in England and Wales under company number 16139926. This Privacy Policy explains how we collect, use, disclose, and protect information when you use foliolabs.design and our AI-powered rendering services.

2. Information we collect

• Account information, such as your name, email address, authentication identifiers, and account settings.
• Uploaded screenshots, reference images, prompts, generated outputs, and related generation settings.
• Transaction information, such as product, amount, currency, payment status, subscription status, processor identifiers, refunds, disputes, and invoice details.
• Technical and usage information, such as IP address, device and browser information, timestamps, pages visited, feature usage, and security events.
• Messages and support information you submit through our forms or by email.

3. Payment data

Payment card details are collected and processed directly by our payment processor. Folio Labs does not store complete card numbers or card security codes.

We receive limited payment and transaction information needed to fulfil purchases, manage subscriptions, prevent fraud, handle refunds and disputes, and maintain accounting records.

4. AI processing and moderation

We send the content and settings required for a generation to the selected AI provider. Providers process that information to create the requested output and may return provider URLs or task identifiers.

We may submit prompts and generation-related text to third-party moderation providers to screen for safety, abuse, and policy compliance before generation. A blocked or flagged request may not be sent to an AI provider.

Do not upload confidential, personal, or sensitive information unless you have the right and a clear reason to process it through the Service.

5. How we use information

• Provide accounts, generations, downloads, credit balances, subscriptions, billing, and support.
• Authenticate users and protect accounts and the Service.
• Process purchases, allocate credits, reconcile payments, and keep financial records.
• Moderate content, prevent abuse and fraud, investigate incidents, and enforce our Terms.
• Monitor reliability, diagnose errors, analyse product usage, and improve the Service.
• Meet legal, regulatory, accounting, and tax obligations.

6. Service providers and disclosures

We disclose only the information reasonably needed by providers that support payment processing, authentication, hosting, databases, storage, email, analytics, moderation, support, and AI generation. These providers process information under their own terms and privacy practices or under agreements with us.

We may disclose information when required by law, to protect legal rights and safety, to investigate fraud or abuse, or as part of a merger, financing, acquisition, reorganisation, or sale of assets subject to appropriate protections.

7. Cookies and analytics

We use essential cookies for authentication, security, language preferences, and core service operation. We may use analytics technologies to understand visits and feature use where enabled. See the Cookie Policy for more information and available choices.

8. Retention

We retain account, transaction, credit ledger, subscription, security, and support records for as long as needed to provide the Service, resolve disputes, prevent abuse, and meet legal and accounting obligations.

Generation assets shown in your account are generally retained for 30 days unless a different period is displayed. Download important results promptly. Provider copies and backups may follow different deletion schedules.

9. International transfers

Our providers may process information in the United Kingdom, European Economic Area, United States, or other countries. Where required, we use contractual or legal safeguards for international transfers.

10. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to complain to a data protection authority.

We may need to verify your identity before fulfilling a request. Some information must be retained for payment, fraud prevention, legal, accounting, or security reasons even after account deletion.

11. Security

We use reasonable technical and organisational measures intended to protect information. No online service can guarantee absolute security, so you should protect your login credentials and contact us promptly about suspected unauthorised access.

12. Children's privacy

The Service is not directed to children under 13, and users must meet the eligibility requirements in our Terms. Contact us if you believe a child has provided personal information without appropriate consent.

13. Policy changes

We may update this policy by publishing a revised version and effective date. We will provide additional notice when a material change reasonably requires it.

14. Contact

For privacy questions or requests, email support@foliolabs.design. You can also write to YUNOVA GLOBAL LTD at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.