Refund Policy

1. General policy

Purchases of digital credits and subscriptions are generally non-refundable once the related credits or service have been consumed. We review eligible requests case by case.

Nothing in this policy limits mandatory cancellation, refund, or consumer rights that apply in your jurisdiction.

2. When we may approve a refund

• A duplicate charge, incorrect amount, or confirmed unauthorised transaction.
• A material service failure caused by Folio Labs that prevents access to the paid service.
• A purchase cancelled before the subscription benefit or purchased credits have been used.
• Another situation where a refund is required by applicable law or approved by Folio Labs after review.

3. What is generally not refundable

• Credits or generation capacity that have already been consumed.
• A change of mind after using the paid Service.
• Dissatisfaction with the subjective style or creative quality of an AI-generated output.
• Problems caused by user inputs, unsupported files, account misuse, or third-party services outside our reasonable control.
• Loss of access caused by a serious or repeated breach of the Terms of Service.

4. Failed generations and credit compensation

When a qualifying provider-side generation failure occurs after credits have been deducted, Folio Labs automatically returns the applicable credits to the account balance. This credit compensation is not a monetary refund and normally does not require a support request.

Contact support if you believe credits were deducted without a completed or accepted generation and were not restored.

5. Subscription cancellation

Cancelling a subscription stops future renewals and normally takes effect at the end of the current paid billing period. It does not automatically refund the current monthly or annual charge.

Use the cancellation option shown in your account when available, or contact support for help.

6. Effect of refunds, reversals, and disputes on credits

• A full or partial monetary refund may cause the corresponding purchased or subscription credits to be deducted.
• An approved annual subscription refund stops remaining scheduled monthly credit releases associated with that payment.
• The stored credit balance will not be reduced below zero by an automated refund adjustment.
• If the refunded credits have already been consumed, we may restrict further paid usage while the account is reviewed.
• A charge reversal or payment dispute may produce the same entitlement adjustment as a refund.

7. How to request a refund

Email support@foliolabs.design from the address connected to your account. Include your account email, order or transaction identifier, purchase date, and the reason for your request.

We normally acknowledge requests within 1-2 business days and aim to provide a decision within 5 business days.

8. How approved refunds are paid

Approved monetary refunds are submitted through the payment processor to the original payment method.

Banks and payment processors control final posting times. An approved refund commonly takes 5-10 business days to appear, but the actual timing may vary.

9. Policy changes

We may update this policy by publishing a revised version and effective date. Changes normally apply to purchases made after the new version takes effect, subject to applicable law.